How we order sitters and how prices are formed

Who can receive a request

• The sitter is approved and has not been offered this booking already.
• The sitter offers the requested service and it is active.
• The sitter accepts the species and, for dogs, the size of every pet in the booking.
• The booking address is inside the sitter's own travel radius. Without coordinates, the concelho must match.
• The booking falls entirely inside a time window the sitter marked as available.
• The sitter has no confirmed booking and no open offer overlapping the booking.

In what order they are contacted

First, the sitters the owner asked for (favourites). Then by score, with these weights:

• Distance to the booking address: 35% (the score is zero from 10 km).
• The sitter's own price for this booking: 20%.
• Owner reviews from completed bookings: 20%. A smoothed average is used: every sitter starts as if they had 5 reviews of 4.5 stars, so new sitters are not disadvantaged and a single review is not decisive.
• Reliability: 15%. The share of confirmed bookings the sitter did not cancel in the last 180 days. Declining a request never counts.
• Verifications completed (identity, references, course): 10%.
• Ties go to whoever received a request least recently, so requests rotate.

What is not used

Acceptance or decline rate, response time, location or visit reports, earnings, hours available and any payment to Pertu. There are no paid positions. These criteria only order the list: they never suspend or penalise anyone.

How the price is formed

The price is the sitter's. If the sitter has switched on smart pricing, their price may vary within the floor and ceiling they set: up to +50% depending on demand for the date, +20% for requests starting in under 24 hours, −10% for weekly recurring bookings.

The service fee paid by the owner varies between 5% and 15% of the sitter's price, capped at €25.00, according to this demand calendar:

• August: 15%
• 20 December to 2 January: 15%
• July: 11%
• Weekend (Saturday or Sunday): 8%
• Any other day: 5%

Personalised prices

Prices are not personalised on the basis of each owner's behaviour or profile. Two owners asking for the same service, for the same date and from the same sitter, see the same price. The only possible difference is the lower commission charged to the sitter when an owner books the same sitter again, which does not change what the owner pays.