Pertu

Privacy Policy

Last updated: 2026-10-05

1. Controller

[denominação social], Unipessoal Lda. (em constituição), [sede social]. Contact for personal data matters: suporte@pertu.pt.

2. What data we process and why

We process only the data needed to intermediate bookings:

  • Account: name, email, mobile, language. Basis: performance of the contract.
  • Pets: name, species, size, microchip, vaccination, behaviour, health, vet. Basis: performance of the contract.
  • Bookings: service, dates, address (shown to the sitter only after confirmation), amounts. Basis: performance of the contract and tax obligations.
  • Sitters: tax number, address, date of birth, identity and bank verification (done by Stripe), references, quiz result. Basis: performance of the contract and legal obligations (DAC7).
  • Visit reports: arrival and departure times, notes and photos. Basis: performance of the contract. We do not record GPS routes.
  • Support conversations: messages exchanged with the assistant. Basis: performance of the contract and legitimate interest in providing support.
  • Payments: handled by Stripe. We do not store card numbers.

3. Automated decisions and artificial intelligence

The order in which sitters are contacted results from fixed, published rules, with no behavioural profiling. No decision with legal or similarly significant effects on a person (declining an application, deactivation, refusing a guarantee claim, resolving a dispute) is taken solely by automated means: a person always decides. Chat support is provided by an artificial intelligence system, identified as such in the first message. Visit reports are not used to order or evaluate sitters.

4. Who receives the data

Processors acting on our behalf:

  • Supabase (database and authentication, hosted in the European Union).
  • Cloudflare (application hosting).
  • Stripe (payments and sitter identity verification).
  • Anthropic (processing of support conversations by the AI assistant; may involve transfer to the USA under standard contractual clauses).
  • Resend (email) and Meta (WhatsApp), only for people who opted in to notices on those channels.
  • The Portuguese tax authority: sitters' income, by legal obligation (DAC7).

5. For how long

  • Notes and photos in visit reports: 7 days.
  • Account and pets: until deletion is requested.
  • Booking, payment and invoicing records: 10 years, by tax obligation.
  • Data reported under DAC7: 10 years.

6. Your rights

You may access your data, correct it, obtain a copy, object to processing and request deletion. Your area has a button to download your data and another to request deletion of the account; you may also write to suporte@pertu.pt. We reply within one month. You may lodge a complaint with the Portuguese data protection authority (cnpd.pt).

7. Cookies

We use only one essential cookie to keep you signed in. We use no advertising or analytics cookies.