How Pertu uses artificial intelligence
Last updated: 2026-10-05
Pertu is operated largely by artificial intelligence agents. We always tell you when you are talking to one, and there is always a person you can turn to.
What the agents do
- Answer questions from owners and sitters, using only the published rules and the person's own data.
- Help prepare a booking request, which the owner always sends themselves.
- Remind sitter applicants of missing steps.
- Monitor operations, check payments and prepare reports and proposals for the founder.
What the agents do not do
- They do not move money, cancel or change bookings, or make exceptions to the rules.
- They do not decline applications, suspend or deactivate sitters.
- They do not decide guarantee claims or disputes.
- They do not choose sitters on the basis of behavioural profiles: the ordering follows fixed, published rules.
- They do not publish content without a person's approval.
How to reach a person
Ask the assistant for a person, or write to suporte@pertu.pt. Decisions that affect you are taken by a person, communicated with reasons, and may be contested.
Technology
The agents use Claude language models from Anthropic (claude-haiku-4-5, claude-sonnet-5-5, claude-opus-5-5). Pertu does not use conversations to train models.